Well, I called AppleCare last night and spent 2 hours on the phone with them (an hour and a half of that was hold time). I presented my case to 2 different people and Apple declined to replace the palm rest area on my MacBook Pro, stating that it isn’t a wide spread problem.
I informed the customer service manager that I easily found several other instances of MacBook Pro finish pitting by spending a few minutes on Google and he told me that he’s never seen or heard of this before.
At this point, I really don’t know what to do. While the finish rubbing off isn’t the end of the world, it’s going to hurt me when the time comes to upgrade my notebook and I want to resell this one. I was really hoping that Apple would help me out and replace the top…
Do you have a similar problem with your MBP finish? If so, please leave a comment with a link to photos. Perhaps if we all speak up, Apple will address this issue.
If I did have the top replaced, I would definitely opt for some protection the next time around.
I stopped by the Apple Store today to see what could be done about my MacBook Pro finish and I also bought one of the new Apple Wireless Keyboards. I’m going to pick up a 30″ Cinema Display sometime in the next few weeks and run that off of my MacBook Pro, so I needed a nice external keyboard. I already have a Wireless Mighty Mouse which has been great…
MacBook Pro Finish Update: I was told that the finish pitting on my MBP is purely cosmetic, and therefore AppleCare will not cover it under warranty. In my opinion, a $2,500 notebook shouldn’t be shedding it’s finish after only 1 year of service and I’m going to press the issue with AppleCare phone support. I’ll post an update when I have one.
I was checking out Glenn Wolsey’s blog earlier today and got motivated to upgrade the RAM in my MacBook Pro from 2GB to 4GB. The bump in RAM should make my machine a little more responsive when running Photoshop CS3.
I’ve never done this before, but from the look of things it shouldn’t be too difficult…
Lately, I’ve noticed that the finish on my MacBook Pro is really beginning to wear in the areas where my wrists rest while typing. The finish is starting to show signs of pitting…
After doing a little research, I was able to find other similar stories out there such as the one mentioned over at AppleDefects.
Due to the fact that this is technically a cosmetic issue, I’m not sure whether or not AppleCare will replace the palm rest or not. I’m going to see if I can have it replaced sometime this week, I’ll be sure to report back on the outcome. So far, AppleCare has been amazing so we’ll see how they handle this…
By the way, my MBP just turned 1 year old and I never wear a watch, jewelry, or anything else for that matter that might harm the finish.
After a year of heavy use, I’m happy to report that the only problem I’ve had with my MacBook Pro was a dead battery…
Over the past few months, I noticed that my MacBook Pro was giving me less than an hour of battery life so I decided to give AppleCare a call. 2 days later I had a brand new MacBook Pro battery waiting for me on my doorstep.
Here’s how it went down.
Before replacing the battery, Apple gets the battery output reading from you and determines if it is in need of replacement. If it does, Apple takes your credit card info (the card is not charged as long as you return your old battery to them) and sends out a new one via DHL (it arrived in 2 days).
Once you receive the new battery, don’t shred the box. Open the box carefully, remove the new battery, and replace it with the old. Tape up the box and then call DHL to arrange for a next day pickup.
November 1, 2007 at 8:15 pm · Filed under Mac OS X
Well, it appears that waiting to upgrade to Mac OS X Leopard was a smart move. I’ve read quite a few horror stories from users who opted to upgrade immediately, and were rewarded with the OS X blue screen of death.
Although I’m excited to upgrade and check out the improvements Apple has made to OS X in this latest release, I’m going to be patient…
After playing around quite a bit with iShowU, I decided to import my first video into iMovie HD.
Unfortunately no matter what I seemed to do, there was always a loss of quality after I imported the clip into iMovie. Thanks to the guys at iShowU, I found a hack that seems to work great.
Instead of importing the video directly into iMovie, open up the project folder and drop the video file into the “Media” folder. Then, simply open the iMovie project and drag the clip from the trash into iMovie when it prompts you. No loss of quality whatsoever!
I opted for the AppleCare protection plan last year when I bought my MacBook Pro and it’s so much more than just an extended warranty.
Included with Applecare is the ability to call a live customer support rep (on a toll-free number) and get an instant answer to just about any question in the world related to your Mac.
As I mentioned the other day, I picked up a copy of iShowU and have been toying around with that and iMovie. I ran into a problem with iMovie this morning, so I picked up the phone and got an answer in 2 minutes from a helpful AppleCare support rep.
If you’re buying a new Mac computer, I highly recommend paying the extra couple hundred dollars and going with the AppleCare extended warranty and support program.
Well, my old iPod Nano bit the dust. It was still under warranty so I returned it to Best Buy and it was replaced with the next generation iPod Nano (4GB with Video). Here’s my review of the newest iPod Nano:
Pros: The screen is drop dead gorgeous and the display is much brighter than the previous generation. Video, although small, is very clear and quite impressive. Cover flow rocks.
Cons: I’m not a fan of the chrome backing as it scratches easily and shows fingerprints. Also, I wish that the scroll wheel on the new iPod Nano was a little more “substantial”.
Overall, I like the newest version better than the previous model. It’s not perfect and there are definitely a few things that I would change if I had it my way, but overall it’s a step up.
If your MacBook Pro keyboard is starting to show the effects of heavy use, it’s time to clean it up. So what is the best way to clean a MacBook Pro keyboard?
Well, I decided to try a Magic Eraser (by Mr. Clean). I have to admit, it worked like a charm and my MBP looks as good as it did the day I first booted her up.
Here’s the best way to go about it:
Lightly dampen one end of the Magic Eraser.
Be sure to wring out any excess water.
Lightly run the Magic Eraser over the keyboard and any other part of your MacBook Pro that needs cleaning. Take care not to press too hard, which will release any left over excess moisture in the Magic Eraser and possibly damage your notebook.
Well, I called AppleCare last night and spent 2 hours on the phone with them (an hour and a half of that was hold time). I presented my case to 2 different people and Apple declined to replace the palm rest area on my MacBook Pro, stating that it isn’t a wide spread problem.
I stopped by the Apple Store today to see what could be done about my 
Well, it appears that waiting to upgrade to 
After playing around quite a bit with 
Props to Apple for their 
Well, my old iPod Nano bit the dust. It was still under warranty so I returned it to Best Buy and it was replaced with the next generation iPod Nano (4GB with Video). Here’s my review of the newest iPod Nano:
If your MacBook Pro keyboard is starting to show the effects of heavy use, it’s time to clean it up. So what is the best way to clean a MacBook Pro keyboard?