Well, I called AppleCare last night and spent 2 hours on the phone with them (an hour and a half of that was hold time). I presented my case to 2 different people and Apple declined to replace the palm rest area on my MacBook Pro, stating that it isn’t a wide spread problem.
I informed the customer service manager that I easily found several other instances of MacBook Pro finish pitting by spending a few minutes on Google and he told me that he’s never seen or heard of this before.
At this point, I really don’t know what to do. While the finish rubbing off isn’t the end of the world, it’s going to hurt me when the time comes to upgrade my notebook and I want to resell this one. I was really hoping that Apple would help me out and replace the top…
Do you have a similar problem with your MBP finish? If so, please leave a comment with a link to photos. Perhaps if we all speak up, Apple will address this issue.
If I did have the top replaced, I would definitely opt for some protection the next time around.
I stopped by the Apple Store today to see what could be done about my MacBook Pro finish and I also bought one of the new Apple Wireless Keyboards. I’m going to pick up a 30″ Cinema Display sometime in the next few weeks and run that off of my MacBook Pro, so I needed a nice external keyboard. I already have a Wireless Mighty Mouse which has been great…
MacBook Pro Finish Update: I was told that the finish pitting on my MBP is purely cosmetic, and therefore AppleCare will not cover it under warranty. In my opinion, a $2,500 notebook shouldn’t be shedding it’s finish after only 1 year of service and I’m going to press the issue with AppleCare phone support. I’ll post an update when I have one.
I was checking out Glenn Wolsey’s blog earlier today and got motivated to upgrade the RAM in my MacBook Pro from 2GB to 4GB. The bump in RAM should make my machine a little more responsive when running Photoshop CS3.
I’ve never done this before, but from the look of things it shouldn’t be too difficult…
Lately, I’ve noticed that the finish on my MacBook Pro is really beginning to wear in the areas where my wrists rest while typing. The finish is starting to show signs of pitting…
After doing a little research, I was able to find other similar stories out there such as the one mentioned over at AppleDefects.
Due to the fact that this is technically a cosmetic issue, I’m not sure whether or not AppleCare will replace the palm rest or not. I’m going to see if I can have it replaced sometime this week, I’ll be sure to report back on the outcome. So far, AppleCare has been amazing so we’ll see how they handle this…
By the way, my MBP just turned 1 year old and I never wear a watch, jewelry, or anything else for that matter that might harm the finish.
After a year of heavy use, I’m happy to report that the only problem I’ve had with my MacBook Pro was a dead battery…
Over the past few months, I noticed that my MacBook Pro was giving me less than an hour of battery life so I decided to give AppleCare a call. 2 days later I had a brand new MacBook Pro battery waiting for me on my doorstep.
Here’s how it went down.
Before replacing the battery, Apple gets the battery output reading from you and determines if it is in need of replacement. If it does, Apple takes your credit card info (the card is not charged as long as you return your old battery to them) and sends out a new one via DHL (it arrived in 2 days).
Once you receive the new battery, don’t shred the box. Open the box carefully, remove the new battery, and replace it with the old. Tape up the box and then call DHL to arrange for a next day pickup.
November 1, 2007 at 8:15 pm · Filed under Mac OS X
Well, it appears that waiting to upgrade to Mac OS X Leopard was a smart move. I’ve read quite a few horror stories from users who opted to upgrade immediately, and were rewarded with the OS X blue screen of death.
Although I’m excited to upgrade and check out the improvements Apple has made to OS X in this latest release, I’m going to be patient…
After playing around quite a bit with iShowU, I decided to import my first video into iMovie HD.
Unfortunately no matter what I seemed to do, there was always a loss of quality after I imported the clip into iMovie. Thanks to the guys at iShowU, I found a hack that seems to work great.
Instead of importing the video directly into iMovie, open up the project folder and drop the video file into the “Media” folder. Then, simply open the iMovie project and drag the clip from the trash into iMovie when it prompts you. No loss of quality whatsoever!
I opted for the AppleCare protection plan last year when I bought my MacBook Pro and it’s so much more than just an extended warranty.
Included with Applecare is the ability to call a live customer support rep (on a toll-free number) and get an instant answer to just about any question in the world related to your Mac.
As I mentioned the other day, I picked up a copy of iShowU and have been toying around with that and iMovie. I ran into a problem with iMovie this morning, so I picked up the phone and got an answer in 2 minutes from a helpful AppleCare support rep.
If you’re buying a new Mac computer, I highly recommend paying the extra couple hundred dollars and going with the AppleCare extended warranty and support program.
Well, my old iPod Nano bit the dust. It was still under warranty so I returned it to Best Buy and it was replaced with the next generation iPod Nano (4GB with Video). Here’s my review of the newest iPod Nano:
Pros: The screen is drop dead gorgeous and the display is much brighter than the previous generation. Video, although small, is very clear and quite impressive. Cover flow rocks.
Cons: I’m not a fan of the chrome backing as it scratches easily and shows fingerprints. Also, I wish that the scroll wheel on the new iPod Nano was a little more “substantial”.
Overall, I like the newest version better than the previous model. It’s not perfect and there are definitely a few things that I would change if I had it my way, but overall it’s a step up.
If your MacBook Pro keyboard is starting to show the effects of heavy use, it’s time to clean it up. So what is the best way to clean a MacBook Pro keyboard?
Well, I decided to try a Magic Eraser (by Mr. Clean). I have to admit, it worked like a charm and my MBP looks as good as it did the day I first booted her up.
Here’s the best way to go about it:
Lightly dampen one end of the Magic Eraser.
Be sure to wring out any excess water.
Lightly run the Magic Eraser over the keyboard and any other part of your MacBook Pro that needs cleaning. Take care not to press too hard, which will release any left over excess moisture in the Magic Eraser and possibly damage your notebook.
October 27, 2007 at 1:09 pm · Filed under Mac Software
For years I’ve used Camtasia by TechSmith to create screencapture videos on my PC, so lately I’ve been trying to find a Camtasia replacement for my Mac.
From the research and reviews I’ve read, Snap Pro X and iShowU seem to be the best software programs for creating screenshot videos on a Mac. After quite a bit of reading I decided on iShowU and at $20, it’s a bargain.
I’ll be sure to post an iShowU review after making a few videos with it…
October 27, 2007 at 8:55 am · Filed under Mac OS X
Well, coming from the Windows camp I’ve always had a nightmare experience when upgrading to a new OS version… so forgive me if I’m a little hesitant to upgrade to Leopard so soon.
As I approach my one year anniversary as a “switcher”, I will admit that this has been the most enjoyable computing year of my life. My MacBook Pro has been a trooper and has never failed me yet. Software programs install and uninstall exactly how they should and anytime I have to use a PC, it actually frightens me.
So having said that, I would expect the Leopard upgrade to go as smoothly as everything else has for me. But I want to get some opinions first… what do you think. Wait, or upgrade right away?
I have a 20GB 4th generation iPod but I’ve been wanting something a little smaller for working out at the gym so I picked up a silver 2GB iPod Nano yesterday. I bought it at Best Buy and they offer a 2 year unconditional replacement warranty for $19.95 which I picked up as well.
This thing is really cool, I do have my doubts though about how well it will hold up. We’ll see…
Well, I’m approaching my 90 day anniversary of switching over to Macintosh Apple Computers and I can honestly say that I’m glad I made the choice to jump ship. My MacBook Pro has been amazing so far and it’s been really fun digging into the world of Apple… new software programs, learning more efficient ways of completing tasks, and last but not least meeting some great people in the Mac community.
I’ve also converted a friend over who has been a lifetime Windows user. He was asking me some questions about my new MBP one day and the next thing I know, he runs out the very next day and picks up a new iMac. It’s funny how contagious Macintosh Apple computers are.
Santa dropped off a new wireless Mac Mighty Mouse today and so far, I really like it. The Mac Mighty Mouse is bluetooth so there’s no need to plug in to the USB port. Also, set up was a piece of cake.
I’ve heard that people have been having problems with right click and the scroll ball but so far, everything is working perfect.
December 25, 2006 at 8:10 am · Filed under Mac OS X
Amazing.
I had a chance to check out Microsoft’s new Windows Vista and I’m floored at how bad they ripped off OS X. It’s so bad that I’m actually embarrassed for Microsoft.
What about a little innovation here guys? Instead of copying and pasting stuff, why not make a feature better? If you’re going to release borrowed features, at least incorporate a little creativity and add some of your own ideas to improve upon things. Sheesh… no shame.
December 21, 2006 at 11:30 am · Filed under Mac OS X
Well, I finally found something that I don’t like about my new MacBook Pro and Mac OS X…
Working with .htaccess files is a pain. Not only does Mac OS X hide all dot files, they also never make it to the server when FTP’ing.
The first FTP client I downloaded for my Mac was CyberDuck. It’s free and does a decent job, however .htaccess files never make it to the server when uploading. After some advice from a veteran Mac user, I picked up a copy of Transmit and it solved my problem. FTP’ing dot files with Transmit isn’t a problem and works great.
There is another solution… but it sucks. You can enable hidden file viewing by downloading a program called TinkerTool, however it really clutters the clean Mac experience with a bunch of extra files.
There has to be a way to show .htaccess files by default while hiding other dot files.
December 20, 2006 at 4:32 pm · Filed under Mac Software
I’ve been looking around for some eBay auction software for my new Macintosh notebook recently. Here are a few of the programs that I plan on checking out:
AuctionGenie
AuctionSieve
Baywatch
BidNobble
CALC
I’ll report back with feedback once I’ve had a chance to try them all.
Last night I was at Best Buy with my sister trying to get a little Christmas shopping done when we passed the iPod display area. She stopped dead in her tracks, walked over to a silver Nano as if she had just fallen in love, and asked… “Can i use a Mac iPod on Windows?”
My reply?
“Sure, but why would you want to?”
…we’re going to the Apple store today to look at MacBooks. Macs are contagious.
December 8, 2006 at 2:41 pm · Filed under Mac Software
Over the past few days, I’ve been looking at the different audio software for Mac OS X. Here are two Mac audio software programs that I’ll be trying over the next week:
Audacity - A free audio editor for Macintosh computers that allows you to cut, copy, paste, mix tracks, and apply effects to recordings.
Amadeus 2 - Powerful sound editor with support of mp3 and Ogg Vorbis codecs, mp4 and .m4a formats, support for VST audio plugins, and sound repairing/analyzing functions.
From what I’ve seen, the audio software available for a Mac looks promising…
December 5, 2006 at 1:34 pm · Filed under Parallels
Well, I finally got Parallels and Windows XP working. The problem was that I bought Parallels at a retail store and it seems that the version was a little outdated. After I downloaded the latest version from the Parallels website, it solved the “NTLDR is missing” error I was getting.
Everything is running really smooth, but I noticed a minor annoyance today. When running Parallels and OS X side by side (not in full screen mode), the XP window is oversized and the bottom of the window falls below the end of my screen. This makes it impossible to resize the window running the VM.
Here’s how I fixed it…
Go to the Windows desktop and right click. Choose “properties”. Then go to the “settings” tab and change the resolution to 800×600. That’s all there is to it, you should now be able to resize the XP window once again.
December 5, 2006 at 12:56 pm · Filed under Mac OS X
After running numerous hardware tests, Apple was unable to locate the cause of the kernel panic that happened the other night. Since it was probably a software issue, we reinstalled Mac OS X and so far there haven’t been any further issues. I’ll keep you posted.
Sidenote: Reinstalling Mac OS X was amazingly easy coming from a PC background. I was able to reinstall the operating system and keep all of my files, folders, and settings in tact. I’m getting spoiled.
December 3, 2006 at 10:07 pm · Filed under Mac OS X
I just had a problem with my Mac and will be getting it checked out tomorrow…
I was working when a transparent gray layer covered the screen on my MacBook Pro and a message popped up saying “You Need to Restart Your Computer Now”. After restarting, I did a little searching around and found out it was a kernel panic.
Going to have my notebook checked out tomorrow, hopefully it isn’t anything serious.
Delicious Library then builds a digital library of your collections. You can browse and search through your cataloged collection and also sync it with your iPod. Very cool.
I actually just returned my glossy screen MacBook Pro and brought home the matte screen version instead. The “glossy screen vs. matte screen” debate rages on… but having used both, I personally prefer the matte version.
I found the glossy screen to be excellent in low light situations but the glare and reflection was too distracting in most lighting. I find the matte screen, although not as bright as it’s shiny cousin, still produces plenty of brightness.
I’ve also heard several reports lately about glossy screens being harmful to one’s eyesight, so I also took this into consideration when making my choice.
November 30, 2006 at 6:02 pm · Filed under Mac Software
I’ve been looking around for the best backup mirror software for my Mac and it looks like iBackup is going to do the trick. iBackup protects you from stuff like hard drive failures, accidental deletions, etc. by doing scheduled backups of your files, folders, applications, and settings.
iBackup software for Mac’s is also free which is a plus…
November 30, 2006 at 1:18 pm · Filed under Mac OS X
So, is the Mac OS user friendly? In one word, yes.
I’ll admit it. As a longtime PC user and despite Mac OS X’s reputation for being a very user friendly operating system, I was still nervous. Plucking down several thousand dollars on a new MacBook Pro without every owning a Mac before took a little courage, but after week one of living with Mac OS X… I’m thrilled.
I haven’t had a single crash or hiccup yet, aside from a problem with Firefox hanging (this had nothing to do with OS X, it’s a bug in Firefox 2.0 that I resolved by disabling the Google toolbar). Getting around in Mac OS X is a piece of cake and although the organizational style is different than Windows, it’s very easy to get familiar with.
The Dock took a little getting used to at first, but I really like it now. I’ve moved the placement of the Dock from the bottom middle to the right side of my screen. On the MacBook Pro widescreens, there is more space to burn on the sides of the screen vs. the bottom so I switched the Dock placement to take advantage of this.
There are 2 things however that I still am not used to:
No Backspace - In order to access the backspace feature, you have to use fn+delete. Sure, this isn’t the end of the world, but a traditional backspace key just makes things easier.
ctrl Key for Keyboard Shortcuts - I’m still getting used to the Mac command key which replaces the ctrl key on Windows machines. I’m so used to using ctrl+a, ctrl+c, ctrl+v, etc., that switching to the command key is causing a little frustration. I’m sure it’ll get easier as time goes on, but it’s a pain as of right now.
Overall, Mac OS is very user friendly and making the transition from Windows to a brand new operating system has been no big deal so far.
November 30, 2006 at 11:01 am · Filed under Mac Software
Since I’ll be running Windows through Parallels on my MacBook Pro (that is, if I can ever get any support from Parallels), I’ll be installing anti-virus software. There are several choices for security software for Mac and PC, here are the ones that I’ve narrowed it down to.
Avast - Highly recommended virus protection for PC’s. Both free and paid versions.
AVG - I’ve used this for years on my PC’s and it works well. AVG also comes in a free and paid version.
ClamXav - Free anti-virus software for Mac’s. Open source.
November 29, 2006 at 4:16 pm · Filed under Mac Software
I stumbled onto DVD Backup software for Mac OSX today but unfortunately it appears that it’s no longer being developed. That’s too bad, it looked pretty good…
The good news is, I found another program which looks promising. It looks like MacTheRipper may work just as well for backing up DVD’s, we’ll see.
My new MacBook Pro bag just arrived… it’s the Brenthaven Pro 15.4-17.
The bag is very well built and looks like it will be extremely durable. There is plenty of padding and the computer should be very well protected in this bag.
Also, there’s ample storage space for stuff like an external mouse, files, media, power cable, USB cables, etc.
I ordered the case through Amazon who has a great price on it, over $70 off retail.
November 29, 2006 at 8:44 am · Filed under Mac OS X
I just downloaded a zip file onto my Mac for the first time and I wasn’t quite sure how to unzip the file. To my surprise (I guess it shouldn’t really be), everything you need to zip and unzip files on a Mac is already on the system…
To unzip a zip file, you simply double click. There’s no need for 3rd party software!
To zip a file, simply to go “Finder”, browse to the file and highlight, then select “Create Archive of” from the “File” menu.
It’s little things like this that make you go “hmmm”. Why in the world wouldn’t Microsoft include this ability in Windows by default?
November 28, 2006 at 4:28 pm · Filed under Mac Software
I’ve been using Firefox 2.0 for a while on my PC and it’s been great. Yesterday I loaded Firefox 2.0 on my MacBook Pro and I’m having issues with it hanging. It doesn’t happen all of the time, but quite often it will freeze and a spinning color wheel appears for a few seconds until it loads the page. Strange.
I’ll do some looking around to see if anyone else is experiencing this hanging when running Firefox 2.0 on a Mac and if I find a solution I’ll be sure to post it.
Update: After doing some searching around, I found that the Google toolbar seems to be causing this issue. After disabling it, Firefox isn’t hanging any more so that appears to be the cause at this point.
November 28, 2006 at 3:36 pm · Filed under Mac Software
I set up Apple Mail on my MacBook Pro today and everything was very straightforward. No troubles at all. I do wish there was a POP email account import feature, moving all of my accounts over from Outlook took quite a while.
The default settings on Apple’s mail program didn’t need too many adjustments. The only thing I really needed to change under “Preferences” was disabling “Display remote images in HTML messages” for security purposes.
November 28, 2006 at 12:06 pm · Filed under Mac OS X
Being new to the Mac world, I’ve had to spend a lot of time over the last several days searching out and getting used to the Mac shortcuts keys. If you’re in the same boat, here’s a list of some good ones to save you some time.
Press X during startup - Force Mac OS X startup
Press Option-Command-Shift-Delete during startup - Bypass primary startup volume and seek a different startup volume (such as a CD or external disk)
Press C during startup - Start up from a CD that has a system folder
Press N during startup - Attempt to start up from a compatible network server (NetBoot)
Press T during startup - Start up in FireWire Target Disk mode
Press Shift during startup - Start up in Safe Boot mode and temporarily disable login items and non-essential kernel extension files (Mac OS X 10.2 and later)
Press Command-V during startup - Start up in Verbose mode.
Press Command-S during startup - Start up in Single-User mode
Command-W - Close Window
Option-Command-W - Close all Windows
Command-Right Arrow - Expand folder (list view)
Option-Command-Right Arrow - Expand folder and nested subfolders (list view)
Command-Left Arrow - Collapse Folder (list view)
Option-Command-Up Arrow - Open parent folder and close current window
November 28, 2006 at 10:18 am · Filed under Mac Software
I’ve just started looking around at different shipping software programs for my Macintosh computer. Here are a few that I’ve checked out so far:
NRGSoft.com’s programs
Mail Merge Pro
Mail Factory
Label Templates from WorldLabel.com
KiBizSystem
FasterBooks
I haven’t made any purchases as of yet, but it’s really encouraging that there are several great looking shipping software solutions for businesses running Macintosh computers.
I’ve been looking for information today on how to connect a wireless printer to my Mac…
It seems that the easiest way to do this is through Apple’s AirPort Express. You connect the printer to the USB port on the AirPort Express base station and the printer instantly becomes available to everyone on the wireless network connection.
One of the main reasons I made the switch to Apple computers is PC crashes compared to Mac. Sure, Macs crash as all computers do, but the frequency is far less than systems running Microsoft Windows as the operating system.
So far, things have been great. Mac OS X has been running smoothly and no crashes or freezing yet… (knock on wood).
November 27, 2006 at 5:43 pm · Filed under Mac Software
Since getting the Mac, I’ve been spending some time trying to find the best open source applications for OS X Tiger. Here’s a few that I’ve downloaded and started using:
Cyberduck - Open source FTP client
Adium - Instant messaging program for Mac OS X that supports AIM, Yahoo, MSN, Jabber, and more
NeoOffice - Suite of office tools (word processor, spreadsheets, etc.)
I’ll be sure to post other good open source applications for OS X Tiger as I find them and try them out.
November 27, 2006 at 3:16 pm · Filed under Parallels
Well, it’s ironic that the first problem I’ve had with my MacBook Pro popped up when I went to install Windows with Parallels. After installing Parallels and running the Windows installation disc, I keep getting the error “NTLDR is missing”. I shot off an email to Parallels support, hopefully there is an easy fix for this…
After looking around for several days at bags for my MacBook Pro, I finally decided on the Brenthaven Pro 15.4-17 bag.
Amazon has a great price on the Brenthaven Pro 17 ($105, over $70 off list) and it’s got some great reviews. Here’s a quick description of some of the features this bag has:
Custom fit for MacBook Pro, Powerbook, and other thin notebooks 15-17″.
Brenthaven patent-pending CORE Protection System protects all 4 corners and 2 side panels.
Rugged Ballistic Nylon that will keep your laptop bag looking good for years to come.
Back compartment provides a file organizer and multi-media storage section.
The legendary Brenthaven lifetime guarantee!
The bag is supposed to ship out today or tomorrow so I should have it by the weekend hopefully. Will post my thoughts on it when it arrives.
No connection problems here at all so far. Wireless Internet for my new Mac has been absolutely perfect so far and I’ve had no trouble whatsoever connecting to various wireless networks (home, office, coffeeshops).
November 27, 2006 at 9:08 am · Filed under Mac OS X
Getting used to the Apple OSX Tiger icons is another thing that is taking a little getting used to. After years of using PC’s and being familiar with the icons, it’s odd to be working now on an operating system where I don’t really know what the icons stand for…
Yes, there are minor things (no backspace key, the Apple OSX Tiger icons, no right click) that make me feel like I’m a righty working with my left, but overall I’m really enjoying the Mac so far!
November 26, 2006 at 10:06 pm · Filed under Mac OS X
Well, day 2 of my Mac OS X adventure went great. I’m really starting to get comfortable with the Mac way of doing things and it’s getting easier.
By the way, here are the specs the notebook came with…
15.4″ Widescreen
2.33GHz Intel Core 2 Duo
120GB Hard Drive
2GB Memory
The laptop’s performance is excellent. Much, much faster than my previous computer…
There are a few programs that I still need Windows for so I picked up a copy of Parallels today and will be doing an install of Windows very shortly. I’ve played around with Parallels on a few machines at the Apple store and Windows really seems to run well with it.
November 25, 2006 at 8:17 pm · Filed under Mac OS X
Well, setting up my MacBook Pro was a breeze. No freezing, no crashing, and overall it was a very quick process. Also, it was a relief that I didn’t have to spend several hours removing bloatware from my brand new system.
I’ve spent the last few hours playing around with Mac OS X and while everything is well laid out and makes sense, there are a few things that are taking some getting used to…
For example, the ctrl key doesn’t function in the same manner as on a PC. To copy and paste with keyboard shortcuts on a Mac, you have to use the button which has the apple icon on it instead of the ctrl key. Also, where is the backspace key? Silly, I know… but different nonetheless.
I also had a few questions about how to best organize my files on my Mac, so I thought it would be a good time to try out AppleCare. I called the 800 number and after holding for a few minutes, was connected with someone who actually spoke English. It seems that every other tech support number I’ve called lately has connected me with call centers in another country, and understanding them has been a chore in and of itself.
The AppleCare rep was extremely helpful and gave me several pointers on Mac OS X. I’m feeling pretty good about my decision to purchase the AppleCare extended warranty after seeing how support was handled.
I got back this afternoon from the Apple store with my new MacBook Pro, and right now I’m getting ready to turn it on and start playing around with Mac OS X.
So what are my first impressions?
Kudos to Apple and their design department. They’ve designed an amazingly well thought out (and drop dead gorgeous I might add) notebook computer with the MacBook Pro. Hell, even the styrofoam packing is sweet.
Apple really pays attention to detail. There is absolutely nothing sloppy about this computer… this thing is like a piece of fine art.
One neat little detail that I really like is the MagSafe power adapter, a break-away magnetic power cord connection which can really save the day at coffee shops when you sometimes have to stretch to reach a power outlet. I’ve had people trip over my power cord on numerous occasions and it’s good to know that I no longer have to worry about damage to my notebook when that happens. Brilliant.
This will be my last post on a Windows machine as I’m walking out the door in a minute to go pick up my new MacBook Pro at the Apple store. I’ll be sure to post some pictures of the MPB later today when I get back, along with my initial thoughts on Mac OS X.
Well, after many years of being a PC owner, I’ve finally decided to make the switch to the Mac world. I’ve had enough of the security problems, the crashes, and the many other issues that go hand in hand with using Microsoft Windows.
Now, I understand that Macs have a reputation for being very user friendly but nevertheless, I’m still a bit nervous about making the transition. The Windows-way is all I’ve ever known, so making the switch over to Mac OS X is going to be very interesting to say the least.
Tomorrow’s a big day indeed.
I’m heading out first thing in the morning to pick up a brand new MacBook Pro (15.4″, 2.33GHz Intel Core 2 Duo, 2GB memory, 120GB hard drive). I’ll also be buying a copy of Parallels because there are still a few Windows programs that I need to run now and then.
So what’s the deal with the blog?
Well, I thought it might be a good idea to blog about this whole experience in the hope that it might be helpful for others who are considering a move as well. I’ll be blogging every day so it should be quite interesting considering I know next to nothing about Macs at this point!
Well, I called AppleCare last night and spent 2 hours on the phone with them (an hour and a half of that was hold time). I presented my case to 2 different people and Apple declined to replace the palm rest area on my MacBook Pro, stating that it isn’t a wide spread problem.
I stopped by the Apple Store today to see what could be done about my 
Well, it appears that waiting to upgrade to 
After playing around quite a bit with 
Props to Apple for their 
Well, my old iPod Nano bit the dust. It was still under warranty so I returned it to Best Buy and it was replaced with the next generation iPod Nano (4GB with Video). Here’s my review of the newest iPod Nano:
If your MacBook Pro keyboard is starting to show the effects of heavy use, it’s time to clean it up. So what is the best way to clean a MacBook Pro keyboard?
For years I’ve used 
