Lately, I’ve noticed that the finish on my MacBook Pro is really beginning to wear in the areas where my wrists rest while typing. The finish is starting to show signs of pitting…
After doing a little research, I was able to find other similar stories out there such as the one mentioned over at AppleDefects.
Due to the fact that this is technically a cosmetic issue, I’m not sure whether or not AppleCare will replace the palm rest or not. I’m going to see if I can have it replaced sometime this week, I’ll be sure to report back on the outcome. So far, AppleCare has been amazing so we’ll see how they handle this…
By the way, my MBP just turned 1 year old and I never wear a watch, jewelry, or anything else for that matter that might harm the finish.
I was checking out Glenn Wolsey’s blog earlier today and got motivated to upgrade the RAM in my MacBook Pro from 2GB to 4GB. The bump in RAM should make my machine a little more responsive when running Photoshop CS3.
I’ve never done this before, but from the look of things it shouldn’t be too difficult…
I stopped by the Apple Store today to see what could be done about my MacBook Pro finish and I also bought one of the new Apple Wireless Keyboards. I’m going to pick up a 30″ Cinema Display sometime in the next few weeks and run that off of my MacBook Pro, so I needed a nice external keyboard. I already have a Wireless Mighty Mouse which has been great…
MacBook Pro Finish Update: I was told that the finish pitting on my MBP is purely cosmetic, and therefore AppleCare will not cover it under warranty. In my opinion, a $2,500 notebook shouldn’t be shedding it’s finish after only 1 year of service and I’m going to press the issue with AppleCare phone support. I’ll post an update when I have one.
Well, I called AppleCare last night and spent 2 hours on the phone with them (an hour and a half of that was hold time). I presented my case to 2 different people and Apple declined to replace the palm rest area on my MacBook Pro, stating that it isn’t a wide spread problem.
I informed the customer service manager that I easily found several other instances of MacBook Pro finish pitting by spending a few minutes on Google and he told me that he’s never seen or heard of this before.
At this point, I really don’t know what to do. While the finish rubbing off isn’t the end of the world, it’s going to hurt me when the time comes to upgrade my notebook and I want to resell this one. I was really hoping that Apple would help me out and replace the top…
Do you have a similar problem with your MBP finish? If so, please leave a comment with a link to photos. Perhaps if we all speak up, Apple will address this issue.
If I did have the top replaced, I would definitely opt for some protection the next time around.
I stopped by the Apple Store today to see what could be done about my 