Well, setting up my MacBook Pro was a breeze. No freezing, no crashing, and overall it was a very quick process. Also, it was a relief that I didn’t have to spend several hours removing bloatware from my brand new system.
I’ve spent the last few hours playing around with Mac OS X and while everything is well laid out and makes sense, there are a few things that are taking some getting used to…
For example, the ctrl key doesn’t function in the same manner as on a PC. To copy and paste with keyboard shortcuts on a Mac, you have to use the button which has the apple icon on it instead of the ctrl key. Also, where is the backspace key? Silly, I know… but different nonetheless.
I also had a few questions about how to best organize my files on my Mac, so I thought it would be a good time to try out AppleCare. I called the 800 number and after holding for a few minutes, was connected with someone who actually spoke English. It seems that every other tech support number I’ve called lately has connected me with call centers in another country, and understanding them has been a chore in and of itself.
The AppleCare rep was extremely helpful and gave me several pointers on Mac OS X. I’m feeling pretty good about my decision to purchase the AppleCare extended warranty after seeing how support was handled.
